Privacy Policy
Introduction
Welcome to komforan.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (processed securely through third-party payment processors)
- Communication preferences
- Any other information you choose to provide through forms, surveys, or direct communication
Information Collected Automatically
When you visit our website, we may automatically collect certain information:
- IP address and geographic location
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns (via Google Analytics)
- Ensure website security and functionality
- Provide authentication and account management
We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
You can control cookie settings through your browser preferences or our cookie consent banner. For detailed information about the cookies we use, please visit our Cookie Policy tab above.
Note: Disabling certain cookies may affect website functionality.
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Respond to your inquiries and provide customer support
- Send service-related communications
Analytics and Improvement
- Analyze website usage and user behavior
- Improve our website functionality and user experience
- Develop new features and services
- Conduct research and analytics
Marketing and Communications
- Send promotional materials and newsletters (with your consent)
- Provide personalized content and recommendations
- Conduct marketing campaigns and measure their effectiveness
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and policies
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email marketing and communications
- Analytics and data analysis
- Customer support services
These providers are bound by confidentiality agreements and are prohibited from using your information for other purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Prevent fraud or other illegal activities
Consent
We may share information for other purposes with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, alteration, disclosure, or destruction
- Accidental loss or damage
- Unlawful processing
Security measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments and updates
- Employee training on data protection
- Access controls and authentication procedures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Request a copy of your data in a portable format
Correction and Update
- Correct inaccurate or incomplete information
- Update your account information and preferences
Deletion
- Request deletion of your personal information (subject to legal requirements)
- Close your account and remove associated data
Restriction and Objection
- Restrict processing of your information
- Object to certain uses of your data, including marketing communications
Withdrawal of Consent
- Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Retention periods vary depending on the type of information and purpose of processing. We regularly review and delete information that is no longer needed.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other legally recognized transfer mechanisms
Children's Privacy
Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications (where appropriate)
- Providing prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@komforan.com
For data protection inquiries specifically, you may also contact our Data Protection Officer at: dpo@komforan.com
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:
- Consent: Where you have given clear consent for specific processing activities
- Contract: Where processing is necessary for contract performance
- Legal Obligation: Where processing is required by law
- Legitimate Interests: Where processing is necessary for our legitimate business interests, balanced against your rights
Complaints
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
This Privacy Policy is designed to be compliant with major privacy regulations including GDPR, CCPA, and other applicable laws. Please consult with legal counsel to ensure compliance with specific jurisdictional requirements.